Just how important are the appointment setting services for businesses? What about the customer care desk? How well are the queries and concerns of the clients addressed?
Customers form a large base of any business. The way customers are treated will greatly determine how successful the business will be. Most business will outsource call centre customer service. One of the reasons is that because it cheaper and much easier.
Outbound services
The service providers understand that different clients have different needs. That is why they offer personalized services designed to meet the needs of their clients. Some of the outbound services offered include:
Customers form a large base of any business. The way customers are treated will greatly determine how successful the business will be. Most business will outsource call centre customer service. One of the reasons is that because it cheaper and much easier.
Outbound services
The service providers understand that different clients have different needs. That is why they offer personalized services designed to meet the needs of their clients. Some of the outbound services offered include:
- Survey and research
- Sales generations/leads
- Product promotion
- Appointment setting
- Direct mail follows up
- Polls
- Customized campaigns
The good news is the call centre representatives are fully bilingual.
Inbound call centre services
Clients can receive various different inbound solutions designed to meet their unique needs. The dedicated team of high level managers, dedicated specialists coupled with the superior customer care time has the ability to offer unbeatable and customizable inbound solutions for any company.
Some of the technologies used include:
Inbound call centre services
Clients can receive various different inbound solutions designed to meet their unique needs. The dedicated team of high level managers, dedicated specialists coupled with the superior customer care time has the ability to offer unbeatable and customizable inbound solutions for any company.
Some of the technologies used include:
- Redundancy map
- Full system integration- We totally adapt to your current system.
- Remote monitoring- Clients are given the option to select the agent to monitor, view agent’s call information and silent monitor.
- Historical reporting- Clients can view standard reports that have been provided
- Real time reporting
- IVR services-They have been customized to meet the needs of the client.
- Call recording- all incoming and outgoing calls are usually recorded
How can they be reached?
Fill a brochure and submit. Do not forget to include important information such as the company name, your name, country, phone number and email. The type of business and question/comment should not be left out too.
Why choose us
- We specialize in inbound/outbound multi product bilingual call center. English and Spanish
- We hire world class professionals
- We use various technologies to deliver our services
- We offer customized solutions.
Do you wish to outsource a dedicated customer care team that will offer customized inbound and outbound call centre services? Visit One Link Business Solutions .
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